Case Studies

KPI Case Studies

Hospital Operational Turnaround Initiative

At KPI Dynamics, our case studies highlight the transformative impact of our tailored solutions on businesses across various industries. Each case study represents a real-world example of how we’ve helped clients overcome challenges, optimize their key performance indicators (KPIs), and achieve measurable success.

CHALLENGE

Problem Definition

A hospital was experiencing significant decline in an operational KPI called net new patient volume

Notable implications

• 10% decrease in net patient revenue
• 5% decrease in patient experience score
• 3% decrease in hospital market share

KPI Dynamics was engaged to

• Identify key operational levers/metrics: Pin-point levers that impact net new patient volume• Determine operational improvement initiatives:Set performance targets for each lever• Goal Setting:Forecast appropriate target for net new patient volume in next fiscal year
SOLUTION

Key operational levers identified through consultations with business leaders and statistical analysis

Operational levers

• Patient scheduling
• Provider productivity
• Facility utilization
• Staffing
• Patient experience

Operational Improvement Initiatives

• Correlation and multivariate regression analysis used to determine impactful metrics• Operational improvements prioritized based on outcome of analysis

Goal Setting & Scenario Analysis

• Autoregressive model implemented to determine metric goals forecast
• Scenario analysis applied to map pathway to achieve metric targets
OUTCOME

From startups to established enterprises, we collaborate with you to identify and select KPIs that facilitate business growth, reflect operating realties, and support the realization of organizational goals.

Operational levers

Deep Understanding of Operational Challenges
Business leaders gained strong and quantifiable understanding of net new patient decline root causes
Business Justification for Investment in Performance Improvement
Business leaders developed a credible basis for making needed operational investments
• 7 out of 10 operational targets achieved in next fiscal year
• Stabilization of net new patient volume and increase in market share by 3%
• Increase in patient experience score by 10%
UNDERSTANDING THE IMPORTANCE OF

Kpi Audit and Selection in Evaluating Business Performance and Valuation

We believe that every challenge presents an opportunity for growth. Our case studies showcase how we’ve helped our clients navigate complex issues to achieve remarkable results. We empower organizations to thrive in their respective industries by employing tailored strategies.

KPI SELECTION IS KEY

WHICH CAR MANUFACTURER SALES KPI IS MORE IMPORTANT?
IT DEPENDS...
NEW SALES (NS): Informs us about;

• Price elasticity

• Marketing effectiveness

• Sales capacity

Secondary Market Sales (SMS): Informs us about;

• Product quality

• Brand strength

• Customer loyalty

KPI AUDITING IS VITAL

WHICH KPI TO RELY ON IN THE EVENT OF A MACROECONOMIC SHOCK?
• If we rely on NS volume, then leadership would determine that the company is performing badly
• But relying on SMS could indicate strong long term sales performance potential

INSIGHT

Exogenous shocks make it critical to audit KPIs periodically to incorporate business reality in the interpretation of operating performance

KPIS IMPACT VALUE

HOW DO SALES KPIS IMPACT STOCK VALUE?
• If stock analysts rely on NS as opposed to SMS sales trend, then the market could devalue the company
• Business leaders could make sub-optimal short-term decisions in response to the company devaluation
HOW CAN KPI DYNAMICS HELP BUSINESS LEADERS IN THIS SITUATION?

•Correlation analysis can be applied to show which sales KPI has the strongest relationship with long-term increase in stock value. Leaders can then prioritize investments accordingly

INSIGHT

KPI Dynamics help enterprise leaders make informed decisions and avoid being swayed by short-term changes in business conditions

Integrated new experience

Whether you’re interested in optimizing your KPIs, gaining clearer insights into your business, or developing a strategic roadmap for the future, our case studies provide a glimpse into how KPI Dynamics can help you achieve lasting success.

Contact us
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Nnamdi Chiekwu

Co-founder & COO

Education
  • 15+ years of consulting and enterprise strategy experience
  • Alvarez & Marsal, Elevance Health, Equifax, CDC Software, Mansa Energy Group)
  • MBA from Emory University’s Goizueta Business School, concentration in Finance & Strategy
Specializations
  • Financial analysis and modeling
  • Project management
  • Transformation management
Industry Expertise
  • Healthcare (Insurance and hospital systems)
  • Renewable Energy (Independent Power Projects)
  • Software (Enterprise Resource Planning Solutions)
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Joseph Siryani

Co-founder & CTO

Education
  • 20+ years of technology, consulting, and operational leadership experience (Ericsson, Inova Health System, Medstar Health, iQuartic)
  • PhD from George Washington University in Systems Engineering focused on Applied Machine Learning & Intelligent Decision Support Systems
  • Adjunct Professor of Decisions Sciences at George Washington University - School of Business & Cornell University
Specializations
  • Data Monetization, AI Strategy, AI Enablement & Governance High Value Creation, Operations, AI Culture Change
  • SOTA AI/ML/NLP/LLM solutions building and deployment
  • Consulting & Systems Integration, Operational Excellence
Industry Expertise
  • Healthcare (Providers, Payors, Life Sciences & Pharma)
  • Wireless and Broadband Telecom